VIP SUBSCRIPTION 10% OFF
Offer valid for new and returning customers, on first purchase of home fragrance products after subscribing to the mailing list. One VIP coupon code per person (not email address). Subscriptions and VIP codes prior to January 2020 are invalid and must unsubscribe and subscribe again for a valid coupon code. Each subscriber will be emailed a unique code, valid for one time, in the same transaction, and paid for via online debit/credit card, Paypal, Afterpay. Not valid if purchases are made after subscribing, but prior to receiving unique code; code must be used in the checkout. Code will still be valid for next purchase online if not redeemed on first purchase. Not valid in conjunction with any other coupon unless stated. Not valid for wholesale purchases. If you do not receive your code after subscribing, please get in contact. If applicable, subscribers must click the activation email prior to using the code in the checkout.
Refunds will not be offered for a change of mind after purchase. However, should your product be deemed in the same condition as at the time of purchase, and within a reasonable time frame, an exchange may be issued. If your products are faulty or not performing as they should, please contact me before using the product any further. Sale items, competition and raffle items and refills are non-refundable or exchangeable.
Once an order has left with Australia Post, what happens in transit is out of my control. Your products will be safely and securely packaged prior to shipping and a breakage is unlikely. Exchanges/credits will be discussed on an individual basis should your products be proven faulty. Should your order reach you in a state that is damaged or faulty, please get in contact with me immediately. Should you wish to purchase insurance for your Australia Post shipping, additional shipping fees will apply.
If a refund is issued, it will be processed in the original payment form (ie PayPal, Credit Card). Any charges incurred by LivEssence such as credit card or Afterpay processing and merchant fees will be deducted from the total refund amount. Shipping costs are excluded and will not be refunded.
For further information see
Payments can be made via secure debit/credit card option, PayPal, Apple Pay*, Google Pay*, Afterpay** or Humm** in the checkout, or as a direct bank deposit for Wholesale accounts after invoicing. Full payment must be received for your order to be processed.
**Afterpay limit $2000. Humm limit $1000. Individual credit limits apply.
*on compatible devices
E- GIFT CARDS
E-Gift cards are available for purchase in pre-set amounts. If you require a specific amount on your gift, please get in touch to arrange this. Gift cards are non-refundable and not exchangeable for cash. Any remaining amount on your gift card after your purchase will remain on your card for use on your next purchase. Gift cards are not subject to an expiry date except where LivEssence ceases to operate. No refund will be issued in this case. LivEssence E-Gift cards are only for use online and are not redeemable at stockists or market events.
Shipping is charged at a flat rate of $10 Australia wide (standard) or $15 (express). Your products will be made to order, and shipped within 2-5 business days from placing an order. International postage costs vary due to the weight and size of the package and the location it is being shipped to. International postage is not available online and is required to be quoted and invoiced correctly. Please make an enquiry. Insurance for your shipping is available on request and additional shipping fees will apply. Please get in touch prior to completing your purchase online and this will be invoiced correctly.
For further information see FAQ
AUTOMATED EMAIL COUPONS
Eligible customers may receive an abandoned cart email and/or a product review request email. These emails may offer a discount in the form of a coupon code to use in the checkout. These coupon codes are valid for one use per customer and must be used within the limited time frame stated for use.
LOCAL PICK UP
For further information see
A refill service is offered for your LivEssence used containers or your own provided jars. Candle container refills will be quoted per liquid measurement and incur a small cleaning fee. LivEssence refill jars that are opaque may incur slight scratching to the coloured coating inside of the jar during the cleaning process, however the upmost care will be taken to minimise this. Should this happen, please note the glass is not damaged and is safe to re-use.
Glassware sold by LivEssence is of a professional grade, tested to withstand the temperature of the soy wax. No liability will be taken for non-LivEssence containers provided by the customer, for any damages that may occur in the refill or burning process, nor any liability taken for the performance or life of the candle.
All LivEssence product vessels are able to be refilled. Please get in touch for a quote and to arrange a drop off/shipping location for your empty vessels to be taken to.
With certain products, a refill liquid is available for purchase separately and intended to refill your LivEssence vessels.
SOCIAL MEDIA COMPETITIONS
All entrants must follow all of the instructions, terms and conditions listed in the post to be eligible for the draw, these may include but not limited to
- Like my page
- Like this post
- Comment- Tag one person who would love to win one too
- Share if you like (I would love to spread the word!)
Terms and Conditions
*One post per person
*Follow all the instructions
*Australian residents only
*Postage included to one entrants address within Australia
Competitions are drawn via Woobox and the winner will be notified via the competition post and private message and will have one week to reply and claim their prize.
**LivEssence competitions are not sponsored, administered, associated or endorsed by Facebook**