Terms and Conditions

PURCHASE AGREEMENT

Any purchase made by the customer from LivEssence, is subject to our terms and conditions. When making a purchase from LivEssence, you adhere to these conditions and our Privacy Policy. All product and safety information must be read and agreed to. Advice from a health professional regarding using essential oils must be sought prior to using our products. The use of our products is entirely at your own risk and LivEssence takes no responsibility for irresponsible use and usage that does comply with our written recommendations.

VIP SUBSCRIPTION 10% OFF

Offer valid for new customers, on first purchase of home fragrance products after subscribing to the mailing list. One VIP coupon code per person (not email address). Subscriptions and VIP codes prior to January 2020 are invalid and must unsubscribe and subscribe again for a valid coupon code. Each subscriber will be emailed a unique code, valid for one time, in the same transaction, and paid for via online debit/credit card, Paypal, Afterpay. Not valid if purchases are made after subscribing, but prior to receiving unique code; code must be used in the checkout. Code will still be valid for next purchase online if not redeemed on first purchase. Not valid in conjunction with any other coupon unless stated. Not valid for wholesale purchases. If you do not receive your code after subscribing, please get in contact. If applicable, subscribers must click the activation email prior to using the code in the checkout.

REFUNDS/EXCHANGES

Refunds will not be offered for a change of mind after purchase. However, should your product be deemed in the same condition as at the time of purchase, and within a reasonable time frame, an exchange may be issued. If your products are faulty or not performing as they should, please contact me before using the product any further. Sale items, competition and raffle items and refills are non-refundable or exchangeable.

Once an order has left with Australia Post, what happens in transit is out of our control. Your products will be safely and securely packaged prior to shipping and a breakage is unlikely. Exchanges/credits will be discussed on an individual basis should your products be proven faulty. Should your order reach you in a state that is damaged or faulty, please get in contact with us immediately. Should you wish to purchase insurance for your Australia Post shipping, additional shipping fees will apply.

At any time, the products online may become unavailable. Once an order has been placed and paid for, a refund will not be offered for unavailable/out of stock items. In this event, a suitable date will be advised as to when your order will be ready, or another product offered in exchange for the product ordered. A credit coupon will be issued to use online for the amount paid should you choose not to opt for alternative products, or have a positive balance after any product exchange. If not already provided, it is always best to request a receipt for your products as proof of purchase (applicable at market events and when purchasing from a stockist).

If a refund is issued, it will be processed in the original payment form (ie PayPal, Credit Card). Any charges incurred by LivEssence such as credit card or Afterpay processing and merchant fees will be deducted from the total refund amount. Shipping costs are excluded and will not be refunded.

For further information see FAQ.

PAYMENTS

Payments can be made via secure debit/credit card option, PayPal, Apple Pay*, Google Pay*, Afterpay** in the checkout, or as a direct bank deposit for Wholesale accounts after invoicing. Full payment must be received for your order to be processed.

**Individual credit limits apply.
*on compatible devices 

For further information see Privacy Policy and FAQ.

E- GIFT CARDS

E-Gift cards are available for purchase in pre-set amounts. If you require a specific amount on your gift, please get in touch to arrange this. Gift cards are non-refundable and not exchangeable for cash. Any remaining amount on your gift card after your purchase will remain on your card for use on your next purchase. Gift cards are not subject to an expiry date except where LivEssence ceases to operate. No refund will be issued in this case. LivEssence E-Gift cards are only for use online and are not redeemable at stockists or market events. 

SHIPPING

For further information see FAQ.

LOCAL PICK UP

Local pick up is available for selection in the checkout. Pick up times are strictly between 9am and 12pm, and 4pm and 6pm Monday to Friday. Your products will be securely placed in the insulated collection box out of the elements for the duration of these times. Your products will be ready for collection and the Cheltenham address will be supplied once you have received your order shipping email.

AUTOMATED EMAIL COUPONS

Eligible customers may receive an abandoned cart email and/or a product review request email. These emails may offer a discount in the form of a coupon code to use in the checkout. These coupon codes are valid for one use per customer and must be used within the limited time frame stated for use. 

EMAIL MARKETING

Emails are sent on an occasional basis to inform subscribers and customers of new products, events, discounts and stockists. Subscribers may receive additional emails containing VIP discount codes, exclusive updates and event invites. Subscribers and customers may unsubscribe at any time via email request or the unsubscribe option at the bottom of the receiving email. Subscribers are encouraged to add haley@livessence.com.au to their safe senders list to ensure emails are received. By subscribing as a VIP or purchasing products online, your name and email address you provide will be stored securely. Existing customers may also subscribe as a VIP to receive additional email marketing.

For further information see Privacy Policy.

WHOLESALE

Wholesale applications are assessed on an individual basis using the information provided on the application form. These may be approved or declined at the discretion of LivEssence. Once an application has been approved, the customer will have access to our wholesale pricing and will be able to process their order online. Wholesale orders are subject to payment being received; payment must comply with the Wholesale Terms and Conditions and be received by LivEssence before the wholesale order is processed. Local pick up and flat rate shipping options in the checkout apply to all wholesale orders. 'Buy now, pay later' payments are not accepted for wholesale orders; payments are strictly made via Direct Deposit. All wholesale orders must comply with our Wholesale Terms and Conditions set out in the Wholesale Application form.

SOCIAL MEDIA COMPETITIONS

All entrants must follow all of the instructions, terms and conditions listed in the post to be eligible for the draw, these may include but not limited to

• Like my page
• Like this post
• Comment- Tag one person who would love to win one too
• Share if you like (I would love to spread the word!)

Terms and Conditions

*One post per person
*Follow all the instructions
*Australian residents only
*Postage included to one entrants address within Australia

Competitions are drawn via Woobox and the winner will be notified via the competition post and private message and will have one week to reply and claim their prize.

**LivEssence competitions are not sponsored, administered, associated or endorsed by Facebook**